14-Day Shopping Guarantee Service Policy
DCH Foods always emphasizes the importance of customer satisfaction and therefore, we are dedicated to provide 14-Day Shopping Guarantee Service Policy. With our 14-Day Shopping Guarantee Service Policy, you are welcomed to bring the products with the respective receipts to all DCH Food Mart, DCH Food Mart Deluxe and DCH Finest. We are glad to provide exchange and refund service at your contentment.
(Above Shopping Guarantee Service Policy is not applicable to chilled, fresh and BBQ products.)
If you have paid by credit card, we will refund to your credit card account. The whole process should take around 1 month.
For enquires, please send us an email to eshop@fm.dch.com.hk / dchfm@fm.dch.com.hk or call our customer service representative at 2216 8068 during the following office hours:
Monday to Friday: 9:00am - 1:00pm ; 2:00pm - 5:30pm
Store Pick up’ Service will be free of charge upon single transaction over $200, and free delivery service will be provided when orders upon $500.
How it works
After adding the items to cart, select ‘Store Pick up’ service as the preferred ‘Delivery Method’ and choose your desired store for pick up. Once payment has been confirmed, you will receive an order summary email with the details of your order and collection store.
Arrangement and Pick-up period
Once your order has been confirmed, our customer service staff will call you for confirmation. Please arrive the store for collecting with your order confirmation email within 3 days. Confirmation signature is required for order pick-up process. If customers fail to collect the order within the pick-up period, DCH Food Deluxe reserves the right to cancel the order.
"Store Pick up" Customer Service Enquiry
Should you have any enquiries of 'Store Pick up' service, please contact our customer service hotline at +(852) 2216 8068. Office hours: Monday to Friday - 9:00am - 1:00pm ; 2:00pm - 5:30pm, close on Sunday and Public Holidays
Disclaimer
1. Prices shown on DCH Foods Deluxe website are not applicable in physical stores and may also vary from those found in-store.
2. DCH Food Deluxe reserves the right for changing the prices, and prices shown on website is real-time and remains as final.
3. Store Pick up service is available in all DCH Foods Deluxe, DCH Food Mart and DCH Finest stores.
4. Store Pick up serviceis free upon single transaction over HK$200. Otherwise, a service charge of HK$50 applies.
5. All orders are subject to confirmation of final availability and in the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before pick up.
6. The pick-up time shall fall between the opening hours of the selected pick-up location. We reserve the right to cancel the order If customer fail to collect the order within the pick-up period.
7. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
8.If the order includes alcoholic drinks or any other items which are prohibited to be sold to a minor, it shall be picked up by a person aged 18 or above (with identification). Otherwise, our staff shall decline the person from order pick-up.
9. Promotion details may be subject to change without prior notice.
10. In case of dispute, the decision of DCH Foods Deluxe remains as final.
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