DCH Food Mart Deluxe Gourmet Delivery Service offers three payment methods for your convenience:
We accept Visa and MasterCard. Since the price of certain products is calculated by the actual product weight, we will reserve 20% of the total price as buffer. The total price will be adjusted to reflect the correct amount after our customer service representative has weighed the products ordered. We will call you to confirm the adjusted total price and your credit card company will charge you accordingly.
"Verified by Visa" and "MasterCard SecureCode" are in place on our website so that you can verify your online purchase using a security code and be protected against unauthorized purchase.
(1) Minimum Order for Free Delivery
Free delivery service will be provided for orders on or above $500 (based on the transaction amount after discount and/or after e-coupon and promotion code discount).
If order amount per each delivery address is below $500, extra $50 delivery fee will be charged (per each delivery address).
(2) Delivery Area
- Our delivery service is available to Hong Kong Island, Kowloon and the New Territories.
(3) Delivery Arrangement
After we receive your order, our customer service representative will call you to confirm the order details and delivery date one day before delivery. On the date of delivery, our delivery team will call you again to confirm the delivery time.
In case of Typhoon Signal No.8(or above) or. Rainstorm Black Warning, the delviery service will not be provided. A new delivery date will be arranged by our customer service representative after the warning is cancelled.
(4) Changing or Canceling an Order
Should we wish to change or cancel an order, please contact us at least 2 working days(unless otherwise specified, please refer to the products description and T&C) before the scheduled delivery date by phone (2216 8068) or email (email@example.com).
In case of bad weather, we allow change of delivery address by same day notice.
(5) Delivery Time
Monday to Sunday
1) You may check your Bonus Points online. The Bonus Points will be updated in 7 working days after order delivery
(2) For enquiries concerning Bonus Points, please call 2216 8068 or email firstname.lastname@example.org.
Monday to Friday: 9:00am - 1:00pm ; 2:00pm - 5:30pm
How it works
After adding the items to cart, select ‘Store Pick up’ service as the preferred ‘Delivery Method’ and choose your desired store for pick up. Once payment has been confirmed, you will receive an order summary email with the details of your order and collection store.
Arrangement and Pick-up period
Once your order has been confirmed, our customer service staff will call you for confirmation. Please arrive the store for collecting with your order confirmation email within 3 days. Confirmation signature is required for order pick-up process. If customers fail to collect the order within the pick-up period, DCH Food Deluxe reserves the right to cancel the order.
"Store Pick up" Customer Service Enquiry
Should you have any enquiries of 'Store Pick up' service, please contact our customer service hotline at +(852) 2216 8068. Office hours: Monday to Friday - 9:00am - 1:00pm ; 2:00pm - 5:30pm, close on Sunday and Public Holidays
1. Prices shown on DCH Foods Deluxe website are not applicable in physical stores and may also vary from those found in-store.
2. DCH Food Deluxe reserves the right for changing the prices, and prices shown on website is real-time and remains as final.
3. Store Pick up service is available in all DCH Foods Deluxe, DCH Food Mart and DCH Finest stores.
4. Store Pick up serviceis free upon single transaction over HK$150. Otherwise, a service charge of HK$50 applies.
5. All orders are subject to confirmation of final availability and in the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before pick up.
6. The pick-up time shall fall between the opening hours of the selected pick-up location. We reserve the right to cancel the order If customer fail to collect the order within the pick-up period.
7. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
8.If the order includes alcoholic drinks or any other items which are prohibited to be sold to a minor, it shall be picked up by a person aged 18 or above (with identification). Otherwise, our staff shall decline the person from order pick-up.
9. Promotion details may be subject to change without prior notice.
10. In case of dispute, the decision of DCH Foods Deluxe remains as final.