Merchant

Special Delivery Service:

- Due to the recent situation on coronavirus epidemic, DCH Foods Deluxe delivery team will avoid entering customers’ places to minimize direct contact. Delivery items will be placed in front of customers’ doors where photos will be taken for confirmation as complete deliveries and will inform again by doorbell or phone upon arrival.

- For the delivery orders to the housing with latest confirmed case of coronavirus within 14 days, our team members will hand over the goods at the building lobby/downstairs instead. Sorry for the inconvenience caused.

- For delivery orders to the cluster outbreak involving housing, our delivery staff will hand over the goods to nearby housing estates. Sorry for the inconvenience caused.

Payment Method

DCH Food Mart Deluxe Gourmet Delivery Service offers three payment methods for your convenience:

Online Payment

We accept Visa and MasterCard. Since the price of certain products is calculated by the actual product weight, we will reserve 20% of the total price as buffer. The total price will be adjusted to reflect the correct amount after our customer service representative has weighed the products ordered. We will call you to confirm the adjusted total price and your credit card company will charge you accordingly.

"Verified by Visa" and "MasterCard SecureCode" are in place on our website so that you can verify your online purchase using a security code and be protected against unauthorized purchase.

Terms and Conditions for Delivery Service

(1) Minimum Order for Free Delivery

Free delivery service will be provided for orders on or above $500 (based on the transaction amount after discount and/or after e-coupon and promotion code discount).

If order amount per each delivery address is below $500, extra $50 delivery fee will be charged (per each delivery address).

(2) Delivery Area

- Our delivery service is available to Hong Kong Island, Kowloon and the New Territories.

- No delivery service is available to Lantau Island(except Tung Chung) and other outlying islands, airport and overseas at this moment.

- No delivery service is availble to warehouses, construction sites, restricted areas, MTR stations and areas that cannot be reached directly by our vehicles or buildings without a functioning lift

*Customers will be charged $160 for bridge and tunnel fees if delivery destination is Discovery Bay. Please pay the $160 bridge and tunnel fees by cash upon delivery.
* Not support the building without the lift at ground floor.

(3) Delivery Arrangement

【Important Notice】We are sorry that due to supplier delay/logistics issues, some goods may be temporarily out of stock and cannot be delivered as scheduled. Before confirming the order transaction, please be aware and accept the out-of-stock situation. For all confirmed orders starting from March 18, DCH Foods will cancel the delivery arrangements and proceed refunds for those out-of-stock items.

In case of Typhoon Signal No.8(or above) or. Rainstorm Black Warning, the delviery service will not be provided. A new delivery date will be arranged by our customer service representative after the warning is cancelled.

(4) Changing or Canceling an Order

- Due to goods in online order including frozen items/fresh ingredients, if failed to contact and delivery orders to receiver at designated address on the day of delivery, DCH Foods will handle the order according to the actual situation or hand over the goods to property management office on its behalf; If customer requests to arrange re-delivery, DCH Foods reserves the right to charge the corresponding delivery fee again.

- If customer need to reschedule or cancel the delivery order, please call DCH Foods customer service at 2216 8068 or email to dchfm@fm.dch.com.hk 1 working days (before 12PM) prior to the delivery day for further arrangement. (Note: Order cannot be cancelled on the delivery day)

Before confirming the order transaction, please be aware and accept above stated situation.

In case of bad weather, we allow change of delivery address by same day notice.

(5) Delivery Time
Monday to Sunday

Checking Your Bonus Point Online

1) You may check your Bonus Points online. The Bonus Points will be updated in 7 working days after order delivery

(2) For enquiries concerning Bonus Points, please call 2216 8068 or email eshop@fm.dch.com.hk.

Important Information for Members

If you sign in as a member (Privilege or Epicure), the prices shown on our website will be the discounted prices (5% off). This discount offer cannot be used in conjunction with other special offers or coupons.
Prices shown on this website are only applicable to online purchases and might be different from those in DCH Food Mart or DCH Food Mart Deluxe
After you place an order, an email containing your order information will be sent to your registered email account.

14-Day Shopping Guarantee Service Policy

DCH Foods always emphasizes the importance of customer satisfaction and therefore, we are dedicated to provide 14-Day Shopping Guarantee Service Policy. With our 14-Day Shopping Guarantee Service Policy, you are welcomed to bring the products with the respective receipts to all DCH Food Mart, DCH Food Mart Deluxe and DCH Finest. We are glad to provide exchange and refund service at your contentment.

(Above Shopping Guarantee Service Policy is not applicable to chilled, fresh and BBQ products.)

If you have paid by credit card, we will refund to your credit card account. The whole process should take around 1 month.

For enquires, please send us an email to eshop@fm.dch.com.hk / dchfm@fm.dch.com.hk or call our customer service representative at 2216 8068 during the following office hours:

Monday to Friday: 9:00am - 1:00pm ; 2:00pm - 5:30pm