The customer like has any inquiry or the opinion, welcome to contact our customer service department.
|Email:||(一般查詢)firstname.lastname@example.org / (網站查詢) email@example.com|
Monday to Friday - 9:00am - 1:00pm ; 2:00pm - 5:30pm
Close on Sunday and Public Holidays
DCH Food Mart Headquarter
8/F, DCH Building, 20 Kai Cheung Road, Kowloon Bay, Hong Kong
Customer comment: (Kindly leave your email address and phone number)
Guest Order Enquiry
Membership ApplicationItems with * must be completed
Free delivery service will be provided for orders above $ (per each delivery address). If order amount per each delivery address is below $, extra $50delivery fee will be charged. For full details, please check the "How to shop" page.
Special Delivery Service:
DCH Food Mart Deluxe Gourmet Delivery Service offers three payment methods for your convenience:
We accept Visa and MasterCard. Since the price of certain products is calculated by the actual product weight, we will reserve 20% of the total price as buffer. The total price will be adjusted to reflect the correct amount after our customer service representative has weighed the products ordered. We will call you to confirm the adjusted total price and your credit card company will charge you accordingly.
"Verified by Visa" and "MasterCard SecureCode" are in place on our website so that you can verify your online purchase using a security code and be protected against unauthorized purchase.
Terms and Conditions for Delivery Service
(1) Minimum Order for Free Delivery
Free delivery service will be provided for orders on or above $500 (based on the transaction amount after discount and/or after e-coupon and promotion code discount).
If order amount per each delivery address is below $500, extra $50 delivery fee will be charged (per each delivery address).
(2) Delivery Area
- Our delivery service is available to Hong Kong Island, Kowloon and the New Territories.- No delivery service is available to Lantau Island(except Tung Chung) and other outlying islands, airport and overseas at this moment.- No delivery service is availble to warehouses, construction sites, restricted areas, MTR stations and areas that cannot be reached directly by our vehicles or buildings without a functioning lift*Customers will be charged $160 for bridge and tunnel fees if delivery destination is Discovery Bay. Please pay the $160 bridge and tunnel fees by cash upon delivery.
* Not support the building without the lift at ground floor.
(3) Delivery Arrangement
【Important Notice】We are sorry that due to supplier delay/logistics issues, some goods may be temporarily out of stock and cannot be delivered as scheduled. Before confirming the order transaction, please be aware and accept the out-of-stock situation. For all confirmed orders starting from March 18, DCH Foods will cancel the delivery arrangements and proceed refunds for those out-of-stock items.
In case of Typhoon Signal No.8(or above) or. Rainstorm Black Warning, the delviery service will not be provided. A new delivery date will be arranged by our customer service representative after the warning is cancelled.
(4) Changing or Canceling an Order- Due to goods in online order including frozen items/fresh ingredients, if failed to contact and delivery orders to receiver at designated address on the day of delivery, DCH Foods will handle the order according to the actual situation or hand over the goods to property management office on its behalf; If customer requests to arrange re-delivery, DCH Foods reserves the right to charge the corresponding delivery fee again.- If customer need to reschedule or cancel the delivery order, please call DCH Foods customer service at 2216 8068 or email to firstname.lastname@example.org 1 working days (before 12PM) prior to the delivery day for further arrangement. (Note: Order cannot be cancelled on the delivery day)Before confirming the order transaction, please be aware and accept above stated situation.
In case of bad weather, we allow change of delivery address by same day notice.
(5) Delivery Time
Monday to Sunday
Checking Your Bonus Point Online
1) You may check your Bonus Points online. The Bonus Points will be updated in 7 working days after order delivery
(2) For enquiries concerning Bonus Points, please call 2216 8068 or email email@example.com.
Important Information for Members
- If you sign in as a member (Privilege or Epicure), the prices shown on our website will be the discounted prices (5% off). This discount offer cannot be used in conjunction with other special offers or coupons.
- Prices shown on this website are only applicable to online purchases and might be different from those in DCH Food Mart or DCH Food Mart Deluxe
- After you place an order, an email containing your order information will be sent to your registered email account.
14-Day Shopping Guarantee Service Policy
Monday to Friday: 9:00am - 1:00pm ; 2:00pm - 5:30pm
Store Pick up’ Service will be free of charge upon single transaction over $200, and free delivery service will be provided when orders upon $500.
How it works
After adding the items to cart, select ‘Store Pick up’ service as the preferred ‘Delivery Method’ and choose your desired store for pick up. Once payment has been confirmed, you will receive an order summary email with the details of your order and collection store.
Arrangement and Pick-up period
Once your order has been confirmed, our customer service staff will call you for confirmation. Please arrive the store for collecting with your order confirmation email within 3 days. Confirmation signature is required for order pick-up process. If customers fail to collect the order within the pick-up period, DCH Food Deluxe reserves the right to cancel the order.
"Store Pick up" Customer Service Enquiry
Should you have any enquiries of 'Store Pick up' service, please contact our customer service hotline at +(852) 2216 8068. Office hours: Monday to Friday - 9:00am - 1:00pm ; 2:00pm - 5:30pm, close on Sunday and Public Holidays
1. Prices shown on DCH Foods Deluxe website are not applicable in physical stores and may also vary from those found in-store.
2. DCH Food Deluxe reserves the right for changing the prices, and prices shown on website is real-time and remains as final.
3. Store Pick up service is available in all DCH Foods Deluxe, DCH Food Mart and DCH Finest stores.
4. Store Pick up serviceis free upon single transaction over HK$200. Otherwise, a service charge of HK$50 applies.
5. All orders are subject to confirmation of final availability and in the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before pick up.
6. The pick-up time shall fall between the opening hours of the selected pick-up location. We reserve the right to cancel the order If customer fail to collect the order within the pick-up period.
7. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
8.If the order includes alcoholic drinks or any other items which are prohibited to be sold to a minor, it shall be picked up by a person aged 18 or above (with identification). Otherwise, our staff shall decline the person from order pick-up.
9. Promotion details may be subject to change without prior notice.
10. In case of dispute, the decision of DCH Foods Deluxe remains as final.